Responsible gambling means keeping betting and casino play within limits that are comfortable and affordable. Noxino provides information and account support for players who want to stop or restrict their gambling. This page explains the confirmed self-exclusion process, warning signs to recognise and independent services that can provide additional help.
Playing Within Your Limits
Gambling should be treated as entertainment, not as a way to make money or solve financial problems.
Set a budget before playing and avoid using money needed for rent, bills, food or other essential expenses. Do not increase stakes simply to recover previous losses. If gambling starts taking more time or money than planned, stopping and reviewing your activity can help prevent the situation from becoming more difficult.
Support is available if maintaining those boundaries becomes hard.
Available Tools
Noxino’s formal Terms specifically confirm self-exclusion as a player protection measure. Other account controls may change over time, so players who want to set additional financial or time restrictions should contact support to ask which options are currently available.
How to Request Self-Exclusion
Self-exclusion allows a player to stop access to Noxino temporarily or permanently.
Noxino’s Terms state that a player can instruct the company by email to apply a period of self-exclusion. The request should be put into effect within 24 hours.
To request it:
- Email [email protected] and clearly state that you want to self-exclude.
- Specify whether you are requesting temporary or permanent self-exclusion.
- Provide enough account information for the support team to identify the correct account.
- Wait for confirmation that the restriction has been applied.
During a temporary self-exclusion period, the Terms state that the player cannot access the account or services, make deposits or withdrawals, or access the account balance. Access is restored when the exclusion period ends.
A permanent self-exclusion works differently. The current Terms state that the account is permanently closed and that any remaining balance is forfeited. Players considering permanent exclusion should therefore read the current Terms carefully before submitting the request.
The public Terms do not specify a fixed list of temporary exclusion durations, so no unsupported duration options are listed here.
Warning Signs of Problem Gambling
Changes in behaviour can indicate that gambling is becoming difficult to control. Warning signs may include:
- spending more money than originally planned
- trying to win back previous losses by gambling again
- using money needed for essential expenses
- borrowing money to continue gambling
- hiding the amount of time or money spent gambling
- neglecting work, study or other responsibilities
- cancelling social plans in order to gamble
- experiencing tension in relationships because of gambling
- thinking about gambling frequently when not playing
- finding it difficult to stop despite wanting to
One sign on its own does not define a person’s situation, but repeated problems are a good reason to stop playing and seek independent advice.
External Support
Independent gambling support services can help with practical advice, counselling, self-assessment and treatment options. The appropriate service depends on where you live.
Germany
Check dein Spiel, operated by Germany’s Federal Institute for Public Health, provides information and confidential support for people affected by gambling problems.
Its free and anonymous gambling helpline is 0800 1 37 27 00, available Monday to Thursday from 10:00 to 22:00 and Friday to Sunday from 10:00 to 18:00.
Austria
Spielsuchthilfe provides counselling and treatment support for people affected by gambling addiction and their families in Austria.
The organisation lists telephone counselling on 01 544 13 57, with telephone hours from Monday to Friday, 11:00 to 13:00.
Switzerland
SoS Spielsucht, also known as Spielen ohne Sucht, provides gambling-related advice, online counselling and access to regional support services.
Its telephone helpline is 0800 040 080 and is available 24 hours a day, free of charge and anonymously. Telephone counselling is provided in German, with interpreter support possible through some services.
Netherlands
OpenOverGokken, formerly presented through Loket Kansspel and supported by the Dutch gambling regulator, provides information and direct help for gambling problems.
Its free anonymous helpline is 0800 24 000 22 and operates 24/7. Chat and WhatsApp support are also available during published daily hours.
International Resources
Gambling Therapy is a global service operated by Gordon Moody. It provides free practical and emotional support to people experiencing gambling harm, as well as family members and others affected by someone’s gambling.
Its text-based live support is confidential and can assist users in multiple languages, including through automated translation.
Contact Noxino for Support
For an account restriction or self-exclusion request, contact the support team through live chat or email [email protected].
For formal self-exclusion, the Terms specifically provide for requests made by email. If gambling is causing concern, you do not need to wait until the situation becomes severe before contacting support or an independent organisation.
Frequently Asked Questions
A current account-level deposit-limit process was not sufficiently confirmed in the available Noxino material, so no steps are stated here. Contact support through live chat or [email protected] to ask which financial-limit tools are currently available for your account.
Send an email to [email protected] clearly requesting self-exclusion and state whether you want a temporary or permanent restriction. Noxino’s Terms say the exclusion should be implemented within 24 hours after the instruction is received.
A temporary exclusion remains in effect until the selected exclusion period has concluded, after which account access can be restored. A permanent self-exclusion closes the account permanently, so it should not be treated as a temporary restriction.
During temporary self-exclusion, the Terms say you cannot access your account balance or initiate deposits or withdrawals until the exclusion ends. For permanent self-exclusion, the current Terms state that remaining funds are forfeited when the account is permanently closed.
Independent services include Check dein Spiel in Germany, Spielsuchthilfe in Austria, SoS Spielsucht in Switzerland, OpenOverGokken in the Netherlands and Gambling Therapy internationally. These organisations provide gambling-related information, counselling or routes to further support.